Refund policy

RETURN AND REFUND POLICY
Please inspect your order when it arrives. Contact us within 30 days of delivery if your item is damaged, defective, misprinted, or incorrect. Email marisolortiz6504@icloud.com with your order number and clear photos showing the problem.
Because our custom and print-on-demand products are created specifically for each order, we do not accept returns or exchanges for a change of mind or when the customer selects the wrong size, color, design, or address.
Unused and unopened non-custom products may be eligible for return within 14 days of delivery. For health and hygiene reasons, opened or used beauty products cannot be returned.
Please contact us before returning anything. If your return is approved, we will provide instructions and the appropriate return address. Items returned without authorization will not be accepted. Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect.
CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered production or has been submitted to the supplier.
REFUNDS
We will notify you after reviewing your request. If approved, your refund will be issued to your original payment method. Your bank or credit-card company may require additional time to process and post the refund.
You can contact us with any return or refund questions at marisolortiz6504@icloud.com.